Customers can click the link provided in the branch settings to start the self-check-in process. You can copy this link and either embed it on your website or email it to the customer.

Alternatively, customers can scan the QR code to begin the check-in.

When a guest scans the QR code or opens the link, they will be asked to choose a check-in method:

Check-in with email: The guest enters their email address and receives an email with a link. When they click the link, they can start the self-check-in process.

Check-in with password: If the guest doesn’t have access to their email, they can choose the password method instead. They will be asked to enter the password before starting check-in.

Note: The password can be updated in the branch settings by the center.

Important: Existing customers who want to update their information must use the email method. The password method is only for new customers.

The customer can enter the email address they want to use for Divery and then click "Send" to proceed.

The customer will receive an email with a link.

By clicking the link, they can start the check-in process. It will take them directly to the first step of the check-in.

After choosing the password method, the customer enters the password here and clicks “SEND” to continue.

In the first step, the customer can fill out the following information:

• Salutation

• First name

• Last name

• Date of birth

• Email address (This must be the same email they used to start the check-in process.)

In the second step, the customer can fill out the following information:

• Nationality: Select a nationality from the dropdown menu.

• Street

• House number

• City

• ZIP/Postal Code

• Country of residence

In the second step, the customer can fill out the following information:

• Language (This indicates the language(s) they speak. You can use this information to assign an instructor or guide.)

• Mobile number

• Phone number

• Passport number

• In case of emergency: You can write a phone number and name.

• Newsletter (You can connect your Divery account to Mailchimp for newsletters and marketing. If the customer selects "Yes," Divery will send their information to Mailchimp.)

In this step, the customer provides information about their stay.  The customer can fill out the following information:

• Arrival date: Date when you arrive in the center.

• Departure date: Date when you are leaving the center.

• Hotel (The customer can select from a list of hotels you’ve created in the branch settings. Learn how to create a new hotel here.)

• Room number

• How often have you been at our center: You can write here how often you have been at this dive center before (including this time).

In this step, the customer provides information about their diving experience.  The customer can fill out the following information:

• Certification (The customer can choose from a list of certifications you’ve set up in the branch settings. Learn how to create certifications here.)

• Nitrox (Indicates whether the customer is certified to dive with Nitrox)

• Deep (Indicates whether the customer is allowed to dive deeper than 18m)

• Last dive (The date of their most recent dive)

• Amount of dives

• Tank size (The customer can select from a list of tank sizes you’ve created in the branch settings. Learn how to create tank sizes here.)

• Weight (The customer can select from a list of weights you’ve created in the branch settings. Learn how to create weights here.)

In this step, the customer provides information about their sizes for diving equipment. The customer can fill out the following information:

• BCD size (The customer can select from a list of weights you’ve created in the branch settings. Learn how to create weights here.)

• Wetsuit size (The customer can select from a list of weights you’ve created in the branch settings. Learn how to create weights here.)

• Fin size (The customer can select from a list of weights you’ve created in the branch settings. Learn how to create weights here.)

• Boot size (The customer can select from a list of weights you’ve created in the branch settings. Learn how to create weights here.)

In this step, customers can upload any documents you require.

Some documents may be required; they are listed in red. When you upload a new document, select the correct document type when uploading required documents (see next step).

To upload a document, click the ➕ button.

For each document, a customer provides the following information:

• Name of the document

• Type of the document (passport, certification, medical statement, insurance, other)

• Expiry date ( if applicable for the document)

• Note (optionally , they can add a note to the document)

• The file (a pdf, png, or jpg)

The customer can click " PREVIEW " to seen overview of all the information they provided.

Here the customer can check all the data they provided before finishing the self check-in.

The customer has to click the "SAVE" button to send all the data to the center.

Info: When the center has uploaded a "Terms and Conditions" document, users will need to accept them by checking the box before submitting their check-in form.

The customer must check the box and then click  "YES"  to submit their information to your center. 

The customer will see a confirmation message indicating that their data has been sent successfully.

19. Check your waiting customers