Self check-in for customers

Self check-in for customers

With self-check-in, your customers can create their profile for your dive center before they arrive. This saves time and lets you review their details in advance.


Alert


1. Open the self-check-in

Customers can click the link provided in the branch settings to start the self-check-in process. You can copy this link and either embed it on your website or email it to the customer.

Alternatively, customers can scan the QR code to begin the check-in.


2. Select the method to do the self check-in

When a guest scans the QR code or opens the link, they will be asked to choose a check-in method:

Check-in with email: The guest enters their email address and receives an email with a link. When they click the link, they can start the self-check-in process.

Check-in with password: If the guest doesn’t have access to their email, they can choose the password method instead. They will be asked to enter the password before starting check-in.

InfoNote: The password can be updated in the branch settings by the center.

AlertImportant: Existing customers who want to update their information must use the email method. The password method is only for new customers.



Self check-in using email

3. Sign up with an email to start the check-in process.

The customer can enter the email address they want to use for Divery and then click "Send" to proceed.


The customer will receive an email with a link.

By clicking the link, they can start the check-in process. It will take them directly to the first step of the check-in.


Self check-in using password

5. Input password

After choosing the password method, the customer enters the password here and clicks “SEND” to continue.


The steps

Info
Note: All steps are customizable; you can decide which fields appear in the check-in, as well as the fields that are required to be filled out. You can change the fields in the branch settings here.

6. Step 1: General information

In the first step, the customer can fill out the following information:

  • Salutation

  • First name

  • Last name

  • Date of birth

  • Email address (This must be the same email they used to start the check-in process.)


7. Step 2: Address

In the second step, the customer can fill out the following information:

  • Nationality: Select a nationality from the dropdown menu.

  • Street

  • House number

  • City

  • ZIP/Postal Code

  • Country of residence


8. Step 3: Details

In the second step, the customer can fill out the following information:

  • Language (This indicates the language(s) they speak. You can use this information to assign an instructor or guide.)

  • Mobile number

  • Phone number

  • Passport number

  • In case of emergency: You can write a phone number and name.

  • Newsletter (You can connect your Divery account to Mailchimp for newsletters and marketing. If the customer selects "Yes," Divery will send their information to Mailchimp.)


9. Step 4: Stay

In this step, the customer provides information about their stay.  The customer can fill out the following information:

  • Arrival date: Date when you arrive in the center.

  • Departure date: Date when you are leaving the center.

  • Hotel (The customer can select from a list of hotels you’ve created in the branch settings. Learn how to create a new hotel here.)

  • Room number

  • How often have you been at our center: You can write here how often you have been at this dive center before (including this time).


10. Step 5: Diving

In this step, the customer provides information about their diving experience.  The customer can fill out the following information:

  • Certification (The customer can choose from a list of certifications you’ve set up in the branch settings. Learn how to create certifications here.)

  • Nitrox (Indicates whether the customer is certified to dive with Nitrox)

  • Deep (Indicates whether the customer is allowed to dive deeper than 18m)

  • Last dive (The date of their most recent dive)

  • Amount of dives

  • Tank size (The customer can select from a list of tank sizes you’ve created in the branch settings. Learn how to create tank sizes here.)

  • Weight (The customer can select from a list of weights you’ve created in the branch settings. Learn how to create weights here.)


11. Step 6: Sizes for equipment

In this step, the customer provides information about their sizes for diving equipment. The customer can fill out the following information:

  • BCD size (The customer can select from a list of weights you’ve created in the branch settings. Learn how to create weights here.)

  • Wetsuit size (The customer can select from a list of weights you’ve created in the branch settings. Learn how to create weights here.)

  • Fin size (The customer can select from a list of weights you’ve created in the branch settings. Learn how to create weights here.)

  • Boot size (The customer can select from a list of weights you’ve created in the branch settings. Learn how to create weights here.)


12. Step 7: Documents

In this step, customers can upload any documents you require.

InfoSome documents may be required; they are listed in red. When you upload a new document, select the correct document type when uploading required documents (see next step).

To upload a document, click the ➕ button.


13. Upload a document

For each document, a customer provides the following information:

  • Name of the document

  • Type of the document (passport, certification, medical statement, insurance, other)

  • Expiry date ( if applicable for the document)

  • Note (optionally , they can add a note to the document)

  • The file (a pdf, png, or jpg)


14. Click to Preview all information

The customer can click " PREVIEW " to seen overview of all the information they provided.


15. Preview

Here the customer can check all the data they provided before finishing the self check-in.


16. Finish the check-in and send the data

The customer has to click the "SAVE" button to send all the data to the center.


17. Check the box and click "YES"

InfoInfo: When the center has uploaded a "Terms and Conditions" document, users will need to accept them by checking the box before submitting their check-in form.

The customer must check the box and then click  "YES"  to submit their information to your center. 


18. Successful check-in

The customer will see a confirmation message indicating that their data has been sent successfully.


19. Check your waiting customers

When a self-check-in is submitted, it will appear in the "waiting customers" page. You can find it in the sidebar.
To learn how to use the "waiting customers" page, click here.


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